Shipping
All orders are processed within 1-4 business days and shipped via Australia Post Standard or Express service. Please note during sales periods the dispatch lead time is up to 7 business days.
For precise delivery times to metro and regional areas, please contact Australia Post.
Shipping rates
Standard domestic - $10 flat rate. Free for purchases $99+
Express Shipping - Free for purchases $159+
International - calculated at checkout
Orders
Once your order has been dispatched, you will receive an email containing your tracking details.
We kindly ask that you provide correct information as we cannot be held liable for incorrect deliveries due to input errors.
Australia Post is a trusted service and, as such, Etikette Candles will not refund or replace orders that have been scanned as delivered.
Returns policy
Change of mind
We hope you love your new Etikette candle! Unfortunately we are not able to offer returns for a change of mind. However, if there is an issue with your candle please email us direct at: hello@etikettecandles.com
Damaged or faulty items
In the instance that you receive an incorrect product or the item is damaged or faulty, a replacement product will offered or a refund will be issued, at our discretion.
If you believe you have received an incorrect, damaged or faulty product, please contact us with photographic proof for review. If approved for return, once the item has been received, please allow up to 2 business days to be processed.
The amount will be refunded via the payment method used for the original order. Please allow up to 7 business days for the refund to reach your account.
Please return all products to:
Returns at Etikette Candles
PO Box 171
CRAFERS SA 5171
